Our Commitment to Quality
At Reel Fly Fishers, we stand behind the quality of our products. We offer a 2-year warranty on all our items to ensure your complete satisfaction.
Warranty Claims
How to Make a Claim
If you believe your product has a manufacturer defect and is still within the warranty period, please follow these steps:
- Gather the following information
- A brief description of the issue
- Clear photos showing the brand, model, and damaged areas
- Proof of purchase (invoice or receipt)
- Your current address and daytime contact number
- Submit your claim through our Warranty form
- We will review your claim within 3 business days
What's Covered
Our warranty covers defects in materials and workmanship under normal use during the warranty period.
What's Not Covered
- Normal wear and tear
- Misuse or mistreatment of the product
- Damage caused by accidents or environmental factors
- Unauthorized repairs or modifications
Returns Policy
30-Day Return Policy
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange, however, the product must be in resalable condition.
How to Return an Item
Before initiating any return, customers must contact us first. This step is crucial for several reasons:
- It allows us to provide specific instructions based on your situation
- We can often resolve issues without the need for a return
Return Process:
- Contact us to initiate the return process
- Pack the item securely in its original packaging
- Include a copy of your invoice and reason for return
- Ship the item to our returns address (provided upon approval)
Once we receive and inspect your return, we’ll process your refund within 3 business days. The refund will be credited to your original payment method.
Contact Us
If you have any questions about our warranty or returns policy, please don’t hesitate to contact us.